Information
At nsa.creations, we understand the importance of clear shipping and return policies. We strive to ensure your satisfaction with every purchase. Below you'll find details about our shipping process and return guidelines. We are committed to providing quality handcrafted trinkets, key rings, pillows, cushions, hats, cups and tumblers, etc., and want you to be completely happy with your order.
Frequently asked questions
Here are some of the most common questions regarding our shipping and return policies at nsa.creations. We aim to make the process as transparent and straightforward as possible, ensuring you have a pleasant shopping experience.
What's the most important thing for customers to know about how you ship your products?
Our products are shipped with care, just like any other items from other companies. We ensure they are well-packaged. Cushions will be vacuum-pressed, so please allow a maximum of 12 hours for them to return to their true size. Orders are typically shipped within 2-3 business days.
How much do you typically charge for shipping, and does it vary by product or location?
We typically charge $7.20 for a package using USPS Ground Advantage. Final prices are determined by the items ordered. This may vary depending on the weight and dimensions of the package.
What's your policy if a customer isn't happy with their purchase?
Items that are custom printed are non-refundable. However, if you are not satisfied, we offer a 10% discount on your next order. Returns and fixes are assessed on a case-by-case basis.
How long does it usually take you to prepare an order before it ships?
It usually takes us 2-3 business days to prepare an order before it ships from our location in Brooklyn, New York.
Smooth sailing ahead
At nsa.creations, we are committed to ensuring a hassle-free shopping experience. Our shipping and return policies are designed with your satisfaction in mind. Thank you for choosing us for your handcrafted trinkets, key rings, and more! If you have further questions, please contact us.